Delivery Apps Screw Over Everyone
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resources:
techcrunch.com/2020/03/16/the-hidden-cost-of-food-delivery/?guccounter=1
www.berkeleyside.com/2020/11/05/third-party-food-delivery-apps-pros-and-cons-for-restaurants
www.seattletimes.com/business/technology/doordash-ipo-papers-show-the-difficulties-of-the-food-delivery-business/
www.nytimes.com/2020/02/26/technology/personaltech/ubereats-doordash-postmates-grubhub-review.html
www.checkbook.org/delaware-valley-area/restaurants-pay-steep-fees-to-order-and-delivery-services/
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Official comity of time travelers Member 0-13Пре 5 сати
Is tipping a thing is small town England please I need to know I don’t want to be a butthole also McDonald’s for 3 people including drinks and fries cost less than £30 so bruh
High Chair StudiosПре 6 сати
Drew that is one beautiful shirt
Luna HarpПре 6 сати
Hi, can you not make shit like this, cuz some people have to work these delivery app jobs. You could say that all delivery services "screw over everyone" if you wanna go so far. Please tip your delivery driver. Thank you.
beccawest_16Пре 10 сати
these are so enjoyable to watch, wish there were more! Thanks!!
KashBlackПре 16 сати
I’ve used DoorDash about 5 times and I’m not impressed. My order has been wrong twice because of a menu error on the app. I’ve also found that it’s quite difficult to get in touch with someone higher up about a problem. I’m currently waiting on a refund for my most recent order.
Lady BlyssПре 19 сати
I'm canadian so I Skip The Dishes(we also have doordash but I wont order from them ever since I worked at a restaurant when I was a teen and they were super annoying)
MyBeeblesПре 19 сати
Isn't the whole loosing money thing just a tax loophole? I don't think these companies are actually losing any money
juan romeroПре дан
I love you hair, like soooooo much!
VagueOutlineПре дан
I'm gonna get delivery
5trezip23Пре дан
Man it's like you've found the max acceptable level of all the youtube (isms) that one can do without being ANNOYING AS SHIT! Meanwhile the rest of the RSclubrs refuse to acknowledge any limit. Lol
NigelDKПре дан
In Denmark we have "Just Eat" so to answer your question i guess i could say "ill just eat it"
Traior246Пре дан
Also note I got charged for about 300CA for orders I've never made over a month on Doordash I deleted my Card shortly after and only kept the Account for disputes
jeff stoweПре дан
Thank you sir for this very informative video!
graciehatesparxПре дан
still blown by the fact that doordash has lost that much money. THEY DONT EVEN GIVE PROPER REFUNDS, JUST CREDIT TO USE THEIR APP MORE. (at least in my experience). I also think the unreliability of it is partially due to the drivers, simply because anyone with a phone and a car can sign up to work for these apps, myself included. But I guess you could technically write that off as one of their faults as well. It’s just unfortunate these corporations are taking advantage of such vulnerable times. I don’t get how they’re still to this day hijacking money from their customers, employees, and the businesses they work with, yet they’re still losing SO MUCH MONEY????
SergeTheBlergeПре дан
The app I use for fast food is the get-off-my-ass-and-drive-to-get-it-my-damn-self app. And if there's no time I like to use the just-eat-something-else-or-cook-something app.
spartan9035Пре 2 дана
We have Deliveroo in the UK which is the verb
Paige TПре 2 дана
Hi drew
TATIANA BUTTSПре 2 дана
I always say “let’s get Deliveroo” for whatever takeout I’m getting. But I live in Europe so that might be weird for y’all.
Maud RichterПре 2 дана
I've only used any of these services once, and I don't think I'll ever do it again. I literally only wanted my acid reflux medicine (which was around 21 dollars). It was freezing cold here, and I'm a college student without a car, so getting it at a store was physically impossible for me. The price was 31ish dollars counting the tip, and that pissed me off. I should've just sent it by mail and waited a few days.
Lesley TranПре 2 дана
Doordash
Poohbear01xПре 2 дана
RSclub doesn’t turn a profit for Google. But what they get in return (control and power) is apparently worthwhile enough to absorb the cost.
Michael EdwardsПре 2 дана
door dash
Troy509Пре 2 дана
Not to say anything about the food quality or the working conditions, but in China the price is the same number as in the US, and in RMBs not USDs
Crystal LiuПре 2 дана
This is just making me sad
Shaboobla2KПре 2 дана
I live in the UAE and we have four delivery services which I discovered are all basically run by one company.
Rampid PanjandrumПре 2 дана
I’m a Uni student and I started doing a bit of doordash on the side. Soooo many people don’t tip. Would you not tip a waiter or pizza driver?? Like come on we get a few dollars at most for base pay.
locutus94Пре 3 дана
I've used these services twice and then decided I'm done. Cold pancakes from iHop isn't close to being worth $30. I either pick it up myself or I don't get takeout
The Nerd BirdПре 3 дана
we always say deliveroo even if we're getting food from uber eats
Chelsea LПре 3 дана
Little update for ya: British Columbia, Canada capped the commission percentage that the app could collect from the restaurants, so Skip the Dishes added the “BC” fee of $1 that the customers have to pay on every single order. It gets better. That BC fee? It’s TAXABLE. That’s right, we pay tax on a fee that serves no purpose except charging the customer MORE money.
neftronПре 4 дана
Companies know how to shift profits and show that they are operating at a loss on the books, even though they are not. So, it best to get a cut of the gross, rather than the net.
Brens exeПре 4 дана
Not a pinned comment yet 😲
LazyBunnyLynПре 4 дана
They purposefully do it like this. Id buy 2 meals and use it for lunch and dinner
Lena JonesПре 4 дана
I ordered twice this week from Uber eats and yeah I know it's exagerate... That's why you can't order from Uber eats all the time, it has to be occasional. But yeah the problem is, it's practical especially with the curfew at 6pm and the restaurants being closed (I mostly order from there when I don't have other options and yeah I feel guilty about it) P.S: I live in France
Alisa KinzelПре 4 дана
Oh my gosh thank you for talking about this! Yes! It’s so annoying when the tiny restaurant I worked for got so little money after working like crazy to get the orders in but because of the lockdown they didn’t have another option.
O1993Пре 4 дана
Uber Eats has a shitty refund policy. I got buzzed once and had to order something. None of the drivers took my order and 2 hours later I couldn’t get a refund.
Ignaz S.Пре 4 дана
I have never used delivery apps because I'm so cheap. Yet I worked for tips for 13 years. 🤔
Sarah GainesПре 5 дана
Big colin jost vibe. I’d love to see you on weekend update one day.
SethПре 5 дана
I'm a driver. Uber Eats is the worst. Completely glitchy, terrible customer service. Postmates has gotten considerably worse after UE bought them.
Emperor HirohitoПре 5 дана
As a manager at a food establishment, this is a pain at times because our menu changes seasonally and most of these apps don’t update the menu and we have no control over updating it manually and in addition tho that we are unable to contact customers to inform them that the menu is not correct.
J. J.Пре 5 дана
I don’t understand how but like half of the times I order something from these apps they forget the goddamn drinks. It’s so frustrating
AvivamaeПре 5 дана
My husband used to do deliveroo delivery on the side and they constantly screwed him over in so many ways and would rip him off and not pay him every opportunity they could (and boy did they go out of their way to make those opportunities magically appear every day multiple times a day). Often they would cancel the order out of the system after he already delivered it or while in process so he couldn't get paid and other gross shady stuff like that every freaking day. They constantly stole the money he rightfully earned and would screws up with the addresses sending him across the city when he specifically logged into work within the local area and would send him outside of the agreed upon zone like crazy far away (and he was on a bike making it impossible and not what the delivery person agreed to do). Ohh and the insane way they did the schedule, you would have to pick your shifts at least a week or so ahead but they set it up so that some drivers get preferential treatment when it comes to choosing shift, the more delivery you do after a set number the earlier you can choose your shifts and you have to requalify every week so if you get sick one week you can't get any decent hours the next week because you are held back from being able to choose a shift while some other drivers get special early access and take all of the good shift where you can actually make any money. The way they treat the delivery people is absolutely disgusting and actually seeing how they repeatedly stole from and screwed over my husband make me feel sick and I will never use their service. He worked his ass off and wasn't even making minimum wage most of the time.
BusynessПре 5 дана
So, what can you do? Where order?
Sarah FayecroftПре 5 дана
Lol he says Hey guy?
ShadouwzПре 5 дана
I was waiting the hellofresh sponsor, missed opportunity there
Genevieve HenryПре 5 дана
you're generation z's Seth Meyers
Darth RevanПре 5 дана
i got a doordash ad. Womp
SagaПре 5 дана
I ordered sushi from a place once that had a minimum order quantity, and by the time I’d ordered a couple of odds and ends to make it, the total was $40AUD. There’s now a sushi vendor in my supermarket with the exact same stuff, and it costs $15AUD total. I’m in walking distance too, so it take less time to get it myself than deliver. I think of Doordash and Uber Eats as convenience takeaway - I only order from there because my laziness outweighs the ridiculous markup, but usually I’ll order directly from the restaurant
Virginia D.Пре 5 дана
see if your area has a local delivery service - we have takeout central it’s pretty reasonably priced, and restaurants seem to like it. customer service is super responsive too
HarveyПре 5 дана
In the nicest way possible, do young Americans actually cook? I get convenience but is it really worth 4x the price and shitty middle men companies to not cook a meal that can last like 3 portions? From what I personally have experienced, in the UK getting take out is like a once a week treat, Americans seem to have take out food for most of their meals
Patryk PattyПре 6 дана
I am dumbfounded as to why people use any of these services when every single restaurant in my area (Brooklyn) has free delivery. Fast food is the only exception. One of my coworkers uses uber eats everyday to order from a place that has free delivery and I am confused
PorcelanneПре 6 дана
My verb is doordash 👹
Melanie YoungПре 6 дана
I don’t think delivery services are necessary AT ALL. If someone doesn’t use them, are they gonna starve? No. There was a time before grubhub etc. also, if you’re broke and spending $30 on lunch, you are your own worst problem.
ca-keПре 6 дана
I just dont think these delivery apps even have a viable business model, but they are using VC funding to dominate and completely screw over the food delivery system.
ca-keПре 6 дана
Someday people will realize that they are just like wework, but less obvious.
ca-keПре 6 дана
Also I wonder if there will be an attention economy born where attention is the currency, seeing as the internet is a "public good", quite difficult to restrict access to in order to make profit in monetary terms, but there is no denying the value and influence that these apps have. Either that or the silicon valley bubble pops and the VC probably cash in way before common folk.
ca-keПре 6 дана
Also, spending all that money to avoid treating their drivers as employees is definitely less efficient than just treating their "gig workers" like employees which basically do doordash like a full time job anyways.
Jeremiah LigginsПре 6 дана
They expect tips...for literally doing their job...um...
why do i have 2 subs and where did they come fromПре 6 дана
Tops should only be applied to people that work hard jobs like restaurant jobs that deal with bad people on the daily but just driving around getting food isn’t hard
Essie MeraldaПре 7 дана
Netflix seems to care more about programming people than making profit
Phil FrizzleПре 7 дана
I know you'll read this comment months later. Silicon Valley companies don't care about short term profits. They care about growth - hyper growth. Billionaires subsidize the consumer. The lower cost attracts more users to the platform. The company destroys all the existing businesses in that space. Once these companies crush all the competition, they raise rates back around to what they used to cost. Now we have to pay taxi rates for our uber, with no taxi alternative.
fede edelsteinПре 7 дана
In my country the delivery costs like a fixed fee that is less than 1 dolar (its like 25% of a single mcdonalds meal)
BrandiepopПре 7 дана
one time just eat came to me with an empty bag it was meant to be kfc and it was a big order for my household of 6 people it was £40 but we didnt get a refund we got 1 free bucket of chicken thats it for 6 people in the end kfc got blamed because just eat says it not our fault at all im sure the guy didnt know it was empty it was filled with napkins so it looked full also why did they have a bag of napkins thank god it was kfc and not a small restaurant like morley's chicken shop we didnt get it because it was too late so we couldve ended up blaming a small restaurant that is going out of business from the lockdown
Jaylop97Пре 7 дана
I like a lot of people that work at restaurants really hate these companies because it's extremely insulting that their drivers get tipped while the people making the food get slammed so many times with customers wanting so many things ordered and get disrespected and complained at by people that don't even have much reliability behind them. The restaurant I work at always gets orders on top of orders from the big 3 and our online system, and we simply cannot keep up because we don't have enough staff to make as many orders and then to resupply our stock. If these places tip, many restaurants should be the ones getting most of that instead, I really hate the fact that restaurants are bigger sources of income to more people, especially someone like me that can't drive and they are the most at risk for getting shut down for not meeting demand for rent and other fees that are already high enough, for some companies that take advantage of customers and don't worry as much about their business tanking thanks to high demand.
Wolfpack ProductionsПре 7 дана
You should’ve made this video later, mainly because of the grub hub ad
munib malikПре 7 дана
Just to add the drivers will also appreciate if ppl didn’t follow the 20% rule on delivery apps (small orders only) cuz a waiter serving u less stuff has to work less, but drivers r hauling the same amount. So tip by the driving mins please. Maybe even 25c every 5 mins (for small orders)
Jeremiah LigginsПре 6 дана
Are you saying the drivers don't get paid? Because if they do, then tips are just extra and shouldn't be expected
MrDane634Пре 7 дана
Wrong orders and cold food isn’t the deliverers fault as 95% of bags are sealed nowadays
NickПре 8 дана
I recently discovered you and I just realized what is so familiar. You are John Mulaney but in the former of a RSclubr. This is everything I’ve ever wanted
Nick FoutsПре 8 дана
As a driver, these companies still do use tips to subsidize pay. Doordash will say I will be paid $7 for an order, but after I drop off I learn that $5 of that is tip, and $2 is actual pay. Postmates doesn’t do this, but they also don’t show pay up front so it’s a gamble with every order, and customers on Postmates don’t tend to tip much if at all. Grubhub is better IMO, they at least show full pay up front and customers tend to tip better. This all applies at least to my area, each area is different.
Nick FoutsПре 8 дана
I should add that I am able to make a decent living with delivery as my side hustle. As a driver, you’re allowed to pick which orders your accept and decline, so you don’t have to take low pay/no tip orders. As long as you’re picky with your orders you’ll be fine. There’s a lot of other positives such as being able to work on your own schedule and manage yourself. It’s not for everyone but works great for a lot of folks.
RemyПре 8 дана
this is why i make a new account every 30 days so i don’t have to pay a delivery fee
Taco SlothПре 8 дана
I just use absurd coupon codes to get my food for 1 - 5 dollars. The 20 bucks off coupon is pretty much free food. Edit: I am talking about ubereats, because postmates is literally awful and crazy expensive. I also like how using uber gets you rewards for ubereats.
Tall GingerПре 8 дана
GRUBHUB PERKS GIVE YOU DEALS ON THE FOOD YOU LOVE!! THE KIND OF DEALS THAT MAKE YOU WANNA BOOGIE!!!!!!
frogspewПре 8 дана
gonna postsmate wendys
Coffee cupПре 8 дана
In argentina a 4 people dinner costs around 1000 pesos
livalilПре 8 дана
this just makes me realize that america allows businesses to scam. that’s it.
oh noПре 9 дана
Glad to know that I'm being laid off for a third time since covid, while my position is being dissolved and outsourced to a 'superior alternative'
dokess EzeakaПре 9 дана
Don't forget the $5 service fee on door dash... For what! Not even the delivery fee goes to the delivery drivers.
dokess EzeakaПре 9 дана
Should have invested in food delivery services
Matt KПре 9 дана
I don't use delivery apps much but had to spend one weekend in a hotel in another city so I tried Uber eats once...I ordered McDonald's that added up to $20 before extra charges. $30 after. Well, 2 hours later and nobody had picked it up. Tried to cancel and Uber eats claims McDonald's already started the food so I can't get my $20 back. Right, if they made the food 2 hours ago I don't want it anyways. I looked all over on how to get the full refund. Not possible. I got my $10 back and deleted the app. Fuckers probably never even have the $20 they stole from me to McDonald's
Mace JetzerПре 9 дана
You say „google something“ even when you use a different search engine
Some guyПре 9 дана
Drew: I’ve decided to make my own food delivery service it’s going to to be called drewber uber we’re we get 2.5% of profit and spend money to lose money
PlayedTooMuchПре 9 дана
one time my doordash guy got in a car accident :((
Laura EllenПре 9 дана
Never used them. Never will. I've also never used Lyft or Uber. I guess I'm an anomaly.
Jacob LancelotПре 9 дана
Lmao. You claim the companies are exploiting restaurants, consumers, and workers. You say they are “price gouging”, not giving employees enough benefits (despite it being self employment work), and that they somehow take advantage of restaurants by taking a percentage of the order. Yet you admit that these companies are also loosing millions of dollars every month. They aren’t profitable. How do you exploit someone when they are voluntarily choosing to use your service. Not only that, but the delivery companies aren’t even making enough to pay their bills!! Yeah, these evil corporations...🙄
Comic Creators ytПре 9 дана
The 1.2 dislikes are from the delivery apps workers
Cantara BellaПре 10 дана
Base pay drops to $1 during peak pay and decent customer tip, your driver seeing their delivery payout at the end 😒 Omg that schedule zoom of 12:30-1:00, 😂😂😂😂
Hunter IvoryПре 10 дана
fun doordash story: i did delivery for them for a few months and a woman was somehow allowed to order from a store that WASN’T EVEN DONE BEING BUILT
Luna HarpПре 6 сати
I've gotten orders from restaurants that weren't even registered to make orders from the app. The owners would tell me they tried multiple times to tell DoorDash they didn't want the service, but they kept sending Dashers. It was frustrating.
J. J.Пре 5 дана
Hahahahaha that’s hilarious
Carla W.Пре 10 дана
Gig economy is late stage capitalism at its worst
TinnieTa21Пре 10 дана
As a person from Canada, North American society and our concept of "tipping" is just completely idiotic! Every pro-tip person's argument is, waitresses, waiters, delivery people, etc work hard and deserve the extra money. Believe me, my mom came to Canada as an immigrant and worked a number of waitressing jobs. I have all of the sympathy in the world for these workers. However, they should be compensated fairly by the employer, not the customer! And many employers take the tips away anyways. My biggest issue with tipping is that it isn't standardized and is based on situational pressures and more often than not, how attractive the worker is at that time.
Leonid EllisorПре 10 дана
This video was brought to me by door dash 🤣
Linda VelПре 11 дана
Yep. I worked for a big company and we always had companies giving us discounts. We had one for a food delivery. It was like 30 dollars...luckily I got mine for free since we got a promotion. Never used it again after that.
aidan deadПре 11 дана
Thanks for the grub hub add
sleepynomiПре 11 дана
i know i'm late to this comments section, but i want everyone to know that the uk's high court has ruled that food delivery drivers are employees of the company rather than gig workers, which is good news for delivery drivers everywhere! hopefully this will set a precedent for legislature in other parts of the world :)
not very civilПре 5 сати
amazing to hear
Vince VillanuevaПре 4 дана
Fat chance we had a ballot measure like that in California back during election season in 2020 ( prop 22 : made delivery drivers and Lyft / Uber drivers “independent contractors” ) and the proposition passed due to heavy advertising by Uber , Lyft , Postmates , ect. Making it look like the most pro worker Proposition ever. When in actuality it just makes sure that corporations like Uber and Lyft can screw over drivers further , after the measure passed many drivers actually have been suing to get the Proposition overturned as they feel it violates the California Constitution and that they should be given the rights of other workers as they see themselves as employees rather than gig drivers. To make matters worse a constitutional challenge to prop 22 was thrown out by the Californian Supreme Court earlier this month, clearing the path for Prop 22 to take full effect.
Mason ReithПре 11 дана
As a restaurant worker that is forced to use third party delivery services, this means a whole lot! Thanks for posting about something that directly affects my life as well as so many others in such an honest and direct way! I appreciate you guy
Lou ReedПре 11 дана
Truth bomb alert at 3:55, so true that people sometimes can be stupid and quick to blame the restaurant as opposed to their amateur hour 3rd party app they used to order when something goes wrong.
Bas BarnesПре 12 дана
Deliveroo slaps, ftw
AJ MasonПре 12 дана
Who else got a grubhub ad on this video?
The909VirusПре 12 дана
Tipping on DoorDash all really depends on a number of factors. Sometimes you can't simply use percentages to justify a delivery. One thing drivers will notice first hand is how far away a delivery may be from the restaurant to your home. So if the percentage does not match the miles driven, it could impact how soon you'll be receiving your food. I would tip twice the amount if you live further than 4 miles away (ie: 5 miles; $10 tip, 7 miles; $14 tip) because you're making drivers move away from the hotspots that help them receive more orders and into a rural area. It helps make up for the potential loss. And, of course, pre-tipping helps you get your food delivered sooner. Typical pizza chains work with nearby locations to make deliveries optimal and safe for their drivers. Usuallly they don't exceed 4 miles on delivery routes. 3rd-party delivery services don't have sophisticated systems like that in place, so a driver is likely to receive "bad" orders because it's based on a 5-mile RADIUS opposed to driving ROUTES. So like someone could be living 9 miles away based on the ROUTE, but the RADIUS is still 5 miles, which is an unrealistic depiction of doing proper business. TL;DR: Check the restaurant location and see how far away it is on Google Maps and use that information along with other factors to gauge the appropriate way to tip. P.S.: We're not paid for our mileage or for our tolls, and because of this, deliveries requested that are far away need to have an expectation their food will be taking 30 minutes to an hour because we're taking the backroads. P.P.S.: If you live far away and you don't want to wait longer for your food, try using the tipping etiquette for DoorDash on UberEats. Uber pays an amount for the mileage and they fully pay for the tolls their drivers make their way through. I don't use UberEats a lot as a driver because I get more stiffs while working for them and DoorDash doesn't penalize me for declining orders, but if everyone contributed positively for their UberEats drivers, it would blow DoorDash out of the water.
Alexander MendezПре 12 дана
What the fuck? They charge the customer a service fee AND charge commission?
ii_ClayBeeПре 12 дана
Me just waiting for him to talk about the grub hub ad:
Gabriel GangonПре 13 дана
This guys voice is buttery af
gibus theinfamousПре 13 дана
A rare instance where a Drew video doesn't have a pinned comment saying something totally against him and/or his videos.
I See The FutureПре 13 дана
I’ve been a Doordash driver for 8 months now and I can assure you that Doordash takes most of the money per order, if there’s a $25 order we probably will get paid like $5
Tasha ElyПре 13 дана
Work at a sushi joint in Canada and 25% of the order goes to skip the dishes (think their canadian) and 30% of order total to door dash, also will put in 14min prep time on door dash app and the driver rolls up in 5 and have to pay the driver for the minutes they wait, not sure of that is also case if their within the prep time but yeh it's bs. You get a lot more business for sure but everyone loses out save the companies. There will be 2-3 people packing orders and no tips go to the restaurant who cook and prep orders and if its busy than tables get left behind I find to avoid the driver waiting fee. Basically just a shit show. Always best to pick up ur food if you can, we give 10% off to pick up customers and candies in their bags! :)
DirtyHankПре 13 дана
Im not American but do you have to tip there? And if so isn’t it more of a fee?
warped temptressПре 12 дана
the delivery fee is technically the money they make but a tip isn’t mandatory but it’s usually the nice thing to do lol